Transparent fees

Paying for your appointment

For self-paying patients, payment is taken at the time of booking. The consultation fee covers the consultation itself: point-of-care ultrasound, diagnostic tests (including blood tests) and any procedure carried out, such as an ultrasound-guided injection, are charged in addition, and are always discussed and agreed with you before they are done. Dr Borukhson has no financial interest in the facilities or equipment used. You can compare consultant fees independently through the Private Healthcare Information Network.

Using private medical insurance

If you are using private medical insurance, it is your responsibility to obtain pre-authorisation from your insurer before your appointment; most insurers also require a GP referral. Please check the terms of your policy, particularly the level and type of outpatient cover you have. Our insurance guide explains the steps.

Embassy and sponsored patients

We welcome patients whose care is funded by an embassy, high commission or other sponsor, and Dr Borukhson consults in English, Russian and Ukrainian. Please arrange for a Letter of Guarantee (LOG) covering Dr Borukhson's professional fees to reach the practice before your first appointment; it should name the patient, a settlement contact at the sponsor, and what is covered. Hospital charges at our Imperial Private Healthcare (IPH) locations are arranged separately with the hospital's international office. If a LOG is not in place, we ask you to pay on the day and reclaim the cost from your sponsor; we will provide the receipted invoice and any supporting paperwork you need.

Cancellations

Please give at least 48 hours' notice if you need to cancel or rearrange your appointment, so the time can be offered to another patient. Cancellations with between 24 and 48 hours' notice incur 50% of the appointment fee; cancellations with less than 24 hours' notice, and missed appointments, incur the full fee. Cancellation fees are not usually reimbursable by insurers. We understand that emergencies happen: contact the practice as early as you can and we will always take genuine circumstances into account.

Prescriptions

If you need medication, Dr Borukhson issues a private prescription during your consultation at no extra charge. Between appointments, patients under her active care (reviewed within the last six months) can request a repeat by emailing prescriptions@rcl.london with their name, date of birth and the medication needed. Requests are usually completed within 2 to 3 working days and carry a £25 administration fee, so please ask at least a week before you run out. That said, if you ever need one more quickly, please contact the practice, as a same-day prescription can usually be arranged. Please note the prescription service is not an emergency service: if you are seriously unwell, seek urgent medical care. Prescriptions can be dispensed at the hospital pharmacy, delivered to your home by Pharmacierge, or sent to a pharmacy of your choice; the cost of the medicine itself is separate.

Where a medicine is suitable for routine GP prescribing, Dr Borukhson can write to your GP with the full details and ask whether they are willing to continue it on the NHS; that decision rests with your GP. Specialist medicines usually need to remain under specialist prescribing and monitoring while your care is private.

Billing queries

For any question about an invoice or payment, contact the practice on +44 (0) 20 8152 3999 or email accounts@rcl.london.